Book with confidence by 31 March 2020 and have peace of mind with greater flexibility to reschedule your travel plans.
Singapore Airlines has announced via a Facebook post that they will waive change fees for all SIA and SilkAir tickets issued between 6 March 2020 and 31 March 2020. This new policy will give customers the flexibility to change their travel plans without incurring additional change fees, given the concerns over the growing global scale of the Covid-19 outbreak. Click here to learn more.
Global travel waiver policy
They will waive change fees for customers with SIA or SilkAir tickets issued on 6 March 2020 through 31 March for travel to and from all destinations. The new travel date must commence before 31 March 2021.
Top-up fees may still apply for fare differences in the new itinerary.
For cancellations, refunds would be in accordance with fare conditions of the ticket(s) purchased.
Customers who booked their tickets through travel agencies are advised to contact their agents for assistance. Customers who booked their tickets directly through Singapore Airlines may contact our reservations team in Singapore at +65 6223 8888. Customers may also contact our Singapore reservations team through our online form.
Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.
Travel agents who require assistance may wish to contact SIA’s local sales offices.
* Update 9 Mar 20: Singapore Airlines has announced that they will waive change fees for all SIA and SilkAir tickets issued between 6 March 2020 and 31 March 2020. This new policy will give customers the flexibility to change their travel plans without incurring additional change fees.
Get your holiday off to a great start with exciting fares to over 70 destinations worldwide from S$118.
Enjoy greater perks when you book a getaway with Singapore Airlines or SilkAir from 5 – 19 Mar 2020.
Travel period: Selected periods between now and 31 May 2020
Booking period: 5 – 19 Mar 2020
What’s more, book with the following cards below to enjoy exclusive perks:
American Express Singapore Airlines KrisFlyer Credit Card: Redeem a 25″ Samsonite Robez Luggage or S$30 Capita Vouchers or both
HSBC: Get up to S$110 worth of shopping vouchers when you spend with Singapore Airlines and SilkAir
Mastercard ® Exclusive Offer: Receive S$50 Changi Gift Card for every S$500 purchased with Mastercard
Mastercard ® Exclusive Offer: Receive a pair of Universal Studios Singapore passes with S$2000 purchased with Mastercard
Maybank Charge and Redeem: Charge a minimum of S$1,500 and redeem American Tourister Wrap 20″ Spinner with Maybank Cards
OCBC $50 Cash Rebate: Register and spend at least $1,000 with your OCBC Card.
UOB Cards Spend & Get: FREE Thule Backpack with minimum spend of S$1,500 on UOB Cards. Plus, additional 4 KrisFlyer Miles per S$1 spent on KrisFlyer UOB Credit/Debit Cards
Click here or any of the fares below to be re-directed to the Singapore Airlines’s website.
Don’t have a HSBC Card? HSBC is currently giving away free Samsonite T5 Luggage worth S$560 when you apply for their credit cards.
[Travel Advisory] ADJUSTMENTS TO SINGAPORE AIRLINES AND SILKAIR SERVICES
Singapore Airlines and SilkAir will temporarily reduce services across their network due to weak demand as a result of the Covid-19 outbreak.
Details of the affected flights can be found in the tables below.
They will continue to monitor the situation and make further adjustments as necessary.
Affected customers will be notified and re-accommodated onto other flights.
If you have booked your tickets through a travel agency, please contact your agent for assistance. If you have booked your tickets directly with Singapore Airlines, please contact the SIA reservations team at (+65) 6223-8888 if you need any assistance.
As they are expecting large volumes of calls, they seek your patience and understanding that their customer service agents may take longer than usual to respond to you.
Singapore Airlines and SilkAir apologise for the inconvenience caused.
First posted on 18 February 2020, 0908hrs (GMT +8)
Come celebrate with KrisFlyer! For this month only, enjoy 51% off when you redeem a flight on Spontaneous Escapes. Yes, that’s right, KrisFlyer is offering an EXTRA 21% off, on top of their usual 30% discount for redemption bookings to selected destinations in the Singapore Airlines and SilkAir network.
Simply redeem your flights on singaporeair.com from now till 31 January 2020 to qualify, for travel from 1 to 29 February 2020 inclusive.
Seat availability is on a first-come, first-served basis, so hurry and redeem your flights now. Terms and conditions and blackout dates apply.
Travel Destinations
The number of KrisFlyer miles required for redemption shown below is for per person per one-way travel, after applying the discount. Taxes and fees will apply in addition to the required redemption mileage and must be paid separately by the passenger in the applicable currency.
Redemption discount applies strictly to flights listed in the table below. For return flight bookings, flight numbers for both sectors have to match with flights listed for the respective discounts to be valid. Blackout dates apply.
Click here to be redirected to the KrisFlyer’s page.
Log in to your KrisFlyer account with your KrisFlyer membership number/ email address and password at the top right corner of this page.
Select ‘Book a Flight’ on your dashboard.
Click ‘Redeem flights’ and select your travel details.
Redemption discount will only be reflected in the booking summary panel after you have selected the flights.
Seats are limited, and redemption availability is on a first-come-first-served basis.
Here’s an example of the discount being reflected on the booking summary:
Editor’s note: You need to make sure you are choosing a ‘Saver‘ fare AND the correct Selected Flights (e.g. SQ618, SQ620, SQ622 to Osaka) for the promotion. Otherwise the discount will not show. If you are planning to book return fares, BOTH must match the criteria to see the discount.
Terms & Conditions
The promotion is only applicable for online redemption of Saver Awards in Economy, Premium Economy and Business Class on selected Singapore Airlines and SilkAir operated flights. Eligible bookings can only be made through singaporeair.com. This promotion is not available through KrisFlyer Membership Services, SIA Ticket Offices, travel agents or any other channels.
To qualify for the promotion, tickets must be issued between 15 to 31 January 2020 (GMT+8), both dates inclusive, for travel between 1 to 29 February 2020 (GMT+8), both dates inclusive. All travel must be completed by 29 February 2020 (GMT+8). If any part of the itinerary is confirmed after the promotion period or falls outside the applicable travel period or contains an ineligible flight, the entire itinerary will not be eligible for the promotion.
Any waitlist redemption that is confirmed after 31 January 2020 (GMT+8) will not be entitled to the discount and will be charged at full mileage levels.
Any change is strictly not permitted for bookings made under this promotion. Cancellation is also not permitted for partially used or totally unused tickets.
This promotion cannot be combined with any other discount or promotion.
This promotion is applicable to one-way and round-trip travel. No stopovers are allowed for this promotion.
Taxes and fees are applicable in addition to the required redemption mileage and paid for separately by the passenger in the applicable currency.
The 51% discount level is only applied on the number of KrisFlyer miles required for an Economy Class Saver, Premium Economy Class Saver, and/or Business Class Saver award ticket. It does not apply to commercial tickets purchased with part miles, part cash. Taxes and fees are separately charged and payable and are not subject to any discount. The 51% discount is displayed upon selection of eligible flight(s) during booking on singaporeair.com.
All redemptions are subject to seat availability at the time of booking.
KrisFlyer terms and conditions apply.
KrisFlyer reserve the right to change the eligible destinations, flight numbers and travel dates, without prior notice.
KrisFlyer reserve the right to vary these terms and conditions or terminate this promotion without prior notice at their own sole discretion.
For enquiries, please contact KrisFlyer Membership Services.
Plan your next perfect getaway in a Southeast Asia
From now till 31 January 2020, book your fares on singaporeair.com/southeastasia to enjoy special fares from as low as S$138 Economy all-in return.
Sale period:
Early Bird Fares: Now to 30 September 2020
Special Fares: Now to 31 January 2020
Outbound travel period:
Early Bird Fares: Book at least 5 – 60 days before departure
Special Fares: Selected travel period from 01 February to 31 March 2020
Who will you travel with? Share these promo fares with your friends and loved ones!
Terms & Conditions
The above promotional fares are per person, and include the price of the air ticket and associated taxes and surcharges only. Fares are correct as at 09 January 2020 and may change due to currency fluctuations. The fares are valid for booking from now to 31 January 2020, and available for travel out of Singapore from 1 February 2020 to 31 March 2020, subject to seat availability. Blackout dates and flight restrictions apply. Other terms and conditions apply. For bookings, visit singaporeair.com/southeastasia