4 Life Lessons From Tesla’s Elon Musk

Elon Musk became a household name in the contemporary years due to establishing both PayPal and Tesla Motors. It all began in 1971 when he was born in South Africa. After obtaining a Canadian passport in 1988, he left South Africa in search of greater economic opportunities available in the United States. He founded X.com in 1999. This website was later known as PayPal.

He also became the brainchild of both SpaceX (2002) and Tesla Motors (2003). He reaped the fruits of his labor as he became a multi-millionaire in his late 20s when he sold his start-up company – Zip2. With all these achievements on his belt, here are some life lessons that he shared during his past interviews.

#1: PERSISTENCE PAYS OFF

Persistence is very important to success. When he was asked what he was willing to give up towards realizing his dreams, he said: “I am willing to give up everything that others hold dear.” Elon Musk was in the journey for the long haul.

It is difficult for us to measure the limits of what we are capable of. For instance, he experienced serious challenges in 2008 when both SpaceX and Tesla were running out of money. He saw the circumstance as short-term set backs and focused on reducing the costs of launches in SpaceX. At a time when most people had given up in American automotive and aerospace industries, he showed foresight to stay on these industries. He looked to the future with hope and was overly optimistic in most cases.

#2: FOCUS ON THE IMPACT OF YOUR DREAMS

Zip2 was the first company he founded. When he sold it to Compaq, he poured his soul into PayPal. He had enough money to retire into wilderness when eBay bought PayPal. However, he had bigger dreams. He is not here for the quick route, he is here for the long haul. He put about $100 million in Tesla and $70 million in SpaceX. Other found him crazy at that time. He did not care! His vision was clear.

He wanted to prolong the lifespan of humanity by colonizing Mars. He aims to have weekly flights to space when he is in his 50’s. This propels all his enterprises to chase excellence and history. Our dreams may not be as grand as his, but having an end goal you strive for can help motivate you to work towards it.

#3: BECOME YOUR OWN CRITIQUE

“It’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better. I think that’s the single best piece of advice: constantly think about how you could be doing things better and questioning yourself,” he once said.

Despite accomplishing various things in different industries, he does not stop to reach excellence. He constantly strives to improve himself. This is something we can apply in our daily lives. Whether it be personal or professional life, improving your skills and knowledge can help you become the best version of yourself. Identify certain parts of yourself that you want to improve on and look for resources that can help you with that.

#4: TALENT BEATS NUMBERS

When it comes to hiring employees, talent beats numbers. Entrepreneurs may experience problems when they throw a lot of employees to one building. Not Musk.

Image Credits: pixabay.com

According to him: “It is a mistake to hire huge numbers of people to get a complicated job done. Numbers will never compensate for talent in getting the right answer.” Hiring two people who do not know anything about the job will slow down the progress and cost you more. Instead, hire a person best suited for the job. Do not forget about the person’s character too. It must go hand-in-hand with the talent.

Sources: 1, 2, & 3

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7 Life Lessons From Alibaba’s Jack Ma

YOUR HUMBLE BEGINNINGS WILL SHAPE YOU

On September 10, 1964, Ma Yun or Jack Ma was born. He originated from Hangzhou, southeastern China. He had two other siblings and was not born into a wealthy family. In fact, they did not have much money growing up. Things began to change when President Nixon visited Hangzhou in 1972. Ma’s hometown became a tourist destination. He took advantage of that. As a teenager, Ma offered tours of the city in exchange for English lessons. The nickname “Jack” was given to him by a foreigner that he befriended.

DO NOT QUIT

We all have a “quit switch”. The question is: how soon will you turn it on? For Jack Ma, he saw failures as opportunities to improve himself. After failing the university entrance exam twice, he finally got in on the third try. He attended the Hangzhou Teachers Institute and graduated in 1988.

As soon as he graduated, he started applying to as many jobs as he could. He experienced a dozen rejections before getting hired as an English teacher. Ma was a natural with his students. Despite having a relatively low paycheck, he loved his job. He did not quit!

STEP OUT OF YOUR COMFORT ZONE

Ma had zero experience with computers and coding, but he was captivated by the Internet. He used it for the first time during a trip to America in 1995. During this time, he started a translation business. His first online search was “beer”. He was surprised that there were no Chinese beers in the results. It was at that moment that he decided to open an Internet company for China.

He was stepping out of his comfort zone and exhausting his resources to his new ventures. He gathered 17 of his friends and convinced them to invest in his vision for an online marketplace he called “Alibaba.” This website allowed exporters to post product listings that customers could buy directly. Soon, Alibaba started to attract members from all over the globe. The rest is history.

MONEY IS A RESPONSIBILITY

Jack Ma is China’s fourth richest person and the 25th richest person in the world. He is worth billions! With this massive amount of wealth, one can simply think that he is happy and content. However, he highlighted that money comes with responsibility.

He once said:

“When I graduated, I earned $20 a month, which was fantastic. When you have one million dollars, you’re a lucky person. When you have 10 million dollars, you’ve got trouble, a lot of headaches. When you have more than one billion dollars, or a hundred million dollars, that’s a responsibility you have—it’s the trust of people on you, because people believe you can spend money better than the others.”

HAVING CONNECTIONS IS NOT THE ONLY WAY TO SUCCESS

Jack Ma did not have a powerful family growing up. He started Alibaba in his apartment with his friends. However, he created opportunities for himself and the people around him. He created a service that is needed by the people and believed that the customers supported their business. Having connections is not the only way to achieve success.

INVEST IN THE YOUTH

Your people is not only your manpower, they play an important part in making your dreams come true. Invest in the youth to make your business happen. Ma said that the “secret here is helping those who want to be successful”. Find people who never give up due to their fierce motivation.

“Help young people. Help small guys. Because small guys will be big. Young people will have the seeds you bury in their minds and when they grow up they will change the world.”

FOCUS ON SOLVING A PROBLEM

It is not always about making profits. Focus on solving a problem that many people face. You build a business to make money. However, money should not be your sole reason to provide service. Alibaba was born with the idea of empowering people online, which allowed it to grow.

Image credits: unsplash.com

Sources: 1 & 2

 

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5 Realistic Steps To Handle Customer Complaints

As a business owner there are some things that you can momentarily run away from, but never fully escape. You probably have an idea about what I am talking about! It does not matter whether your design is streamlined or whether you are the “top dog” in the field. Customer complaints are inevitable in the entrepreneurial sense. Not to mention, we live in a society where voicing out one’s concerns is an acceptable behavior.

Complaints must be acknowledged and dealt with in an efficient fashion. Dealing with complaints will help you identify business’ issues and improve its services. On that note, here are Realistic Steps To Handle Customer Complaints:

1. TAKE A DEEP BREATH

It is easy to let your emotions get in the way, when you are faced with a disgruntled customer whose sentiments imply how incompetent you are. I have been in this fueling position before! Let me paint the story for you.

As a frontliner of a contemporary fitness studio, I had the chance to interact with people from different walks of life (including international celebrities). I will never forget the first complaint that I received. With all her might, the customer shouted her concerns regarding her package. It was a humble misunderstanding regarding the promotional package that she bought. Despite my nerves, I took a deep breath and listened to what she had to say.

2. APPEAR INTERESTED

Keeping a straight-face when tackled with criticism is challenging, but it is something that you have to do. Take a step back and carefully listen to the customer’s concerns. Let the customer finish his or her sentiments before you respond.

When responding, it is best to bury your defensive and emotional tones. Responding in an insensitive manner may irritate the customer further. In most cases, the customer is not there to personally attack you. He or she is simply upset about a product or a service and wants an appropriate solution. So, appear interested and emphatic. Respond in a mirroring manner – rephrase his or her concerns to ensure that you understood the situation.

Image Credits: pixabay.com

Image Credits: pixabay.com

Put yourself in their shoes. If you had a problem with an establishment, at the very least, you would want your voice to be heard.

3. ADDRESS THE PROBLEM/S

The next step leans to the identification of the problem or problems at hand. In a polite and concerned manner, probe the customer to get more information about the seemingly unappealing situation. Does the problem involve certain members of the staff or does it focus on a feature of a particular product?

The more details that you can squeeze out from the customer, the better you can understand his or her perspective. You will begin to understand why the customer acts in this manner. Leveling to where the person is at can allow you to simmer down your emotions as well. Furthermore, it prevents you from jumping into conclusions.

4. APOLOGIZE IMMEDIATELY

A sincere apology acts a first aid to mend the situation. After hearing out his or her entire side of the story, apologize without blaming any employee or department. The heat of a situation is typically diffused when the customer senses that you are genuinely sorry for indirectly or directly causing the unpleasant experience.

For instance, you are a hostess at a large-chain restaurant. A hungry customer complains for waiting in line for more than an hour. You may say something along the lines of: “I apologize for the long queue. We are working as fast as possible to get you a table. We really appreciate your patience and willingness to wait. Until your table is perfectly ready, may I interest you to have a drink at the bar.” Saying this demonstrates that you understand the weight of the customer’s frustration and are working on a dedicated solution.

5. KILL THEM WITH KINDNESS

Every business establishment (regardless of its offline or online nature) should come up with a contingency plan for customer complaints. One of the simplest solutions is giving a sincere apology followed by a thank you note. What is the note for?

As the hit song from the American singer Selena Gomez goes: “kill ’em with kindness”. Rather than defending the operations side, turn the other cheek. Thank the customers for sharing their stories and raising their concerns. Declare your appreciation for their efforts in taking the time to talk or to write to you about it. Then, work on smoothly arriving at a solution with them. You may provide a form of compensation such as a discounted meal, a free dessert, or a gift certificate for the next visit.

Image Credits: pixabay.com

Image Credits: pixabay.com

Be creative without breaking the bank!

Sources: 1 & 2

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