With our leave requests finally approved, it is time to pack our bags and escape the daily grind of the Lion City. It is important that our adventure is enjoyable from the moment we step on the plane as traveling is our chance to truly unwind.
To help us make the best choices, Skytrax, a UK-based consultancy specializing in the air transport industry, conducted the 2024 World Airline Awards. Since its inception in 1999, the World Airline Awards have been based on an annual global customer satisfaction survey. This year, the competition was fierce, with results so close they required a recount. Qatar Airways claimed the top spot globally, while Singapore Airlines secured a close second.
ASIA’S BEST AIRLINES IN 2024
#1: SINGAPORE AIRLINES
Singapore Airlines not only topped the list as Asia’s best airline but also secured the second spot globally. Known for its exceptional cabin crew and world-class service, Singapore Airlines has consistently ranked as a 5-star airline by Skytrax for the past three decades.
It was the first to introduce the Airbus A380 and Boeing 787-10 into service and is the only operator of the ultra-long-range Airbus A350-900. The airline is celebrated for its efficiency, convenience, and spacious cabins, making it a favorite among travelers.
#2: ANA (ALL NIPPON AIRWAYS)
Ranked fourth globally, ANA (All Nippon Airways) is a Japanese airline offering both domestic and international flights. Known for its excellent service, ANA has received a 5-star rating every year since 2013. The airline also won awards for the World’s Best Airport Services and the World’s Cleanest Airline. Committed to expansion, ANA plans to introduce new short-haul and medium-haul aircraft by 2030.
#3: CATHAY PACIFIC
Cathay Pacific, the flag carrier of Hong Kong, flies to over 200 destinations and consistently ranks high in customer satisfaction. This year, it was recognized as the World’s Cleanest Airline and the provider of the World’s Best Economy Class. It also received the Cargo Airline of the Year award at the 49th Annual Airline Industry Achievement Awards.
#4: JAPAN AIRLINES
Japan Airlines, founded in 1951, was Japan’s first international airline and now connects over 349 airports in 54 countries and regions. Known for its hospitality, it has been awarded a 5-star rating by Skytrax and consistently ranks high in customer satisfaction.
#5: EVA AIR
EVA Air, one of Taiwan’s largest airlines, operates both passenger and cargo services to more than 40 international destinations. Celebrated for its cheerful environment and brightly painted livery, EVA Air is known for its fun in-flight experience and a wide range of service items.
WORLDWIDE RECOGNITION
The World Airline Awards are based on a survey conducted from September 2023 to May 2024, with over 21 million customers from 100 countries who evaluated more than 350 airlines. This extensive survey captures a wide range of opinions and experiences, providing a comprehensive overview of the global airline industry.
Qatar Airways’ win marks its eighth time as the World’s Best Airline, highlighting its commitment to quality and service. Although Singapore Airlines slipped to second place, it remains a key player in the industry, renowned for its exceptional service and innovation.
LOOKING AHEAD
The World Airline Awards serve as a benchmark for excellence in the airline industry, recognizing airlines that excel in service quality, customer satisfaction, and innovation. The prominence of Southeast Asian airlines in these awards indicates a positive trend for the region’s aviation industry.
As these airlines continue to invest in fleet modernization and service enhancements, they are likely to further strengthen their positions in the global market.
