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It is common sense to think that good customer service goes hand-in-hand with success. More than ever, customers have formed higher expectations due to the comparisons they see online. Should a customer be disappointed, he or she will make sure that the entire Internet knows about it. Releasing your frustrations online may not be the best way. Reducing your frustrations in a healthy manner is.
Having a bad customer service experience can feel like enduring an unresolved loop. The unpleasant encounter can leave all these negative emotions for a duration of time. If you cannot handle these experiences through processing or re-direction, you are bound to linger onto these negative emotions.
Do not let your negative emotions of frustrations and disappointments consume you, follow these coping suggestions.
TALK TO THE MANAGER
As a paying customer, you are expected to be treated with respect and deference. Customer service agents are paid to actively listen to your queries and to expedite the purchasing process. You may seek the help of the manager, if the customer service agent cannot meet your requests or constantly answers with: “I am not authorized to do that.”
No matter how negative you feel, you have no right to blame everything to the company. Talk to the manager about what happened and how the event broke down. Highlight what you think a fair compensation looks like.
DETERMINE WHAT YOU WANT
Ask yourself honestly: do you want them to be punished or to learn? There are different ways to communicate what you want such as writing a complaint or speaking to the manager. However, there is another route that you can take. You can humanize the situation by understanding the other person’s point of view. Think of reasons why the employee is treating you this way.
Perhaps, your request cannot be given without bending the company’s rules. Is the employee is enduring a bad day or a horrible boss? Nonetheless, it requires compassion and empathy for the other person. These traits may not be practiced by everyone. It is so hard to give empathy when you are fueled by negative emotions and a goal to punish the other person. As hard as it may seem, please try.
FIND AN OUTLET
I have been in your situation multiple times. Recently, I had my armpits waxed. The personnel burnt my skin and said that she cannot get some of my armpit hair. It sucks to pay for a service that I did not enjoy. Moreover, I opt to endure the painful alternative of plucking. I have two options: to scream at the personnel or to politely leave the establishment. I chose the latter. Why? It is Christmastime – a season of generosity and love. I would rather put aloe vera on my skin than have her get reprimanded by her boss.
I found a way to validate my unwanted emotions without harming anyone. I told my significant other and my friends about the event. It is best to find someone who can give you his or her meaningful opinions and make you feel that your voice is heard. You cannot get that with a heated online post!
